Frequently Asked Questions

A hotel management company handles the day-to-day operations of a hotel property on behalf of the owner or ownership group. This includes managing staff, overseeing guest services, running revenue management and sales, handling food and beverage operations, maintaining the property, and managing the hotel’s finances. Taylor Hospitality takes a hands-on approach — our team embeds directly into each property to drive guest satisfaction, control costs, and improve profitability.

Hotel management fees are typically structured as a percentage of gross revenue, often ranging from 2% to 5%, plus an incentive fee tied to profitability targets. The exact fee depends on the property’s size, service level, and scope of management. Some agreements also include a base fee component. Taylor Hospitality provides transparent, competitive fee structures and we’re happy to discuss specifics during an initial conversation about your property.

We manage hotels, restaurants, resorts, event venues, and concessions operations. Our portfolio includes boutique hotels, full-service resorts, standalone and hotel-based restaurants, conference and event centers, and sports and entertainment concessions venues. This breadth of experience allows us to bring cross-industry best practices to every property we manage.

Owners typically seek professional management when they’re experiencing declining revenue, inconsistent guest reviews, high staff turnover, rising operational costs, or when they want to focus on ownership and investment rather than daily operations. If you’re spending more time managing problems than growing your asset, a professional management company can help stabilize operations and unlock your property’s potential.

Taylor Hospitality follows a structured onboarding timeline for every new property. We begin with a full operational and financial assessment, then transition management of each department systematically — front office, housekeeping, F&B, sales, maintenance, and accounting. We meet with every staff member, establish reporting systems, set 30/60/90-day performance targets, and communicate clearly with all stakeholders throughout the process.

We focus on three areas simultaneously: growing revenue, controlling costs, and improving operational efficiency. On the revenue side, we implement dynamic pricing strategies, strengthen direct booking channels, and optimize group and event sales. On costs, we audit vendor contracts, right-size staffing models, and reduce waste. Our monthly financial reporting tracks every metric so ownership can see exactly where improvements are being made.

Yes. Talent acquisition, training, scheduling, and retention are core parts of our management service. We recruit from our hospitality network, implement structured training programs for each department, and build team cultures that reduce turnover and improve guest experience scores. For properties in transition, we prioritize retaining strong existing staff while addressing any performance gaps.

Taylor Hospitality is headquartered in Virginia and manages properties across the Eastern United States, with particular depth in Virginia, West Virginia, and Kentucky. Our operational model supports properties nationwide, and we’re always open to conversations about new markets.

Yes. Our Development services cover every phase of bringing a new property to market — from initial feasibility analysis and market studies through design consultation, construction oversight, pre-opening planning, and grand opening execution. Having a management company involved from the development stage ensures the property is designed and built for operational efficiency from day one.

A franchise provides a brand name, reservation system, and loyalty program in exchange for franchise fees and royalties. A management company runs the actual operations — hiring staff, serving guests, managing finances, and maintaining the property. Many hotels use both: a franchise brand for marketing reach and a management company for daily operations. Taylor Hospitality can manage both branded and independent properties.

Our Restaurant Operations team manages every aspect of F&B — menu engineering, kitchen operations, staffing, cost controls, vendor sourcing, and guest experience. Whether it’s a hotel restaurant, standalone dining concept, or large-scale banquet and catering operation, we bring systems and discipline that improve food quality, service speed, and profitability.

Taylor Hospitality provides ownership with detailed monthly financial statements, operational dashboards, and quarterly business reviews. Key metrics include RevPAR, ADR, occupancy rates, guest satisfaction scores, labor cost percentages, F&B profitability, and year-over-year comparisons. Ownership has full visibility into every aspect of their property’s performance at all times.