The second principle in Gallup’s Q12 highlights a fundamental aspect of engagement: ensuring team members have the tools they need to succeed. At Taylor Hospitality, this principle is critical to enabling our staff to provide high-quality service and maintain operational efficiency.
Access to proper resources directly impacts productivity and morale in the hospitality industry. For instance, kitchen staff at a Taylor Hospitality restaurant rely on state-of-the-art cooking equipment to prepare meals efficiently and consistently. If equipment malfunctions or supplies are insufficient, both team members and guests experience frustration. Similarly, housekeeping requires reliable cleaning supplies and functional appliances to meet cleanliness standards. Ensuring these resources are always available signals that Taylor Hospitality values its workforce and is committed to enabling their success.
This commitment aligns with our Core Value of Care—doing it in a caring way. By ensuring team members have what they need, we demonstrate that we care about their ability to perform their roles effectively. For example, a recent initiative to upgrade reservation software across properties not only streamlined front desk operations but also empowered team members to handle guest requests more efficiently. Managers facilitate open conversations to ensure team members feel empowered to share their needs, whether it’s requesting better technology or additional training to use existing tools.
Our Core Value of Ownership is reflected in how team members are encouraged to take responsibility for their tools and resources. For instance, housekeeping teams conduct regular inventory checks, ensuring that cleaning supplies are adequately stocked and reporting shortages promptly. This proactive approach ensures uninterrupted service and fosters a sense of accountability.
Beyond physical tools, Taylor Hospitality also invests in intangible resources such as training and support. For example, new team members undergo comprehensive onboarding programs that familiarize them with company standards and expectations. This ensures they can leverage their materials effectively and confidently address guest needs. Continuous training programs—like wine service training for restaurant staff or safety protocol workshops for maintenance teams—further enhance their skill sets.
By ensuring that all team members have the tools they need, Taylor Hospitality fulfills its Purpose of positively impacting others. A well-equipped team is a confident team, and that confidence directly translates to superior service. This commitment to equipping our team members supports our Vision to be an exceptional company built by exceptional team members, ensuring that both our workforce and our guests experience excellence.
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