Hotel Operations
Professional Management, Hospitality Training, and Customer Care
LEAVE IT TO THE EXPERTS
From Check-In to Annual Financials
Taylor Hospitality’s hotel management foundation revolves around continuous improvement. Where we are today is not where we will be tomorrow. Our team of hoteliers and hospitality professionals understand that performance improves when we are measuring our results. This cycle continues over and over.
Our approach involves working closely with our team to conduct a comprehensive evaluation of the guest experience, from check-in to check-out, to identify areas of excellence and improvement. We conduct on-site assessments, review surveys, facilitate discussions with customers and associates, and analyze historical accounting and occupancy data to assess the hotel’s overall profitability and pricing.
Based on this data, we identify opportunities to increase revenue and rate of return, reduce expenses, streamline processes, improve team member training, promote events, increase event sales, adjust pricing, and expand the target market. Our sales-focused mindset is imperative to our hotel operating strategy.
Streamline Processes and Systems
One of the most important aspects of successful hotel operations management is streamlining processes and systems. This ensures that tasks are completed quickly, efficiently, and correctly. It also helps reduce costs by eliminating redundant processes and systems and making sure that everyone involved in the process is on the same page. To streamline processes and systems, managers should create clear guidelines for each task and ensure that all team members understand their roles and responsibilities.
Focus on Training
Another key element of effective hotel operations management is training team members properly so they are equipped with the skills they need to do their jobs well. This includes both on-the-job training as well as more formalized training such as seminars or workshops related to specific topics or skill sets. Investing in proper training can help ensure that all team members are knowledgeable about their jobs, which will ultimately result in better service for guests and improved overall efficiency throughout the organization.
Monitor Performance Regularly
Finally, it’s important to regularly monitor performance within your organization in order to identify areas where improvement might be needed. This can be done by tracking key performance indicators (KPIs), such as occupancy rates or customer satisfaction scores, or by conducting employee surveys or focus groups with staff members about their experiences working at your establishment. By monitoring performance on a regular basis, you can proactively address any issues before they become bigger problems down the line.
From owning and operating brands such as Hilton, and Ascend Boutique Hotels to creative, unique independent hotels our team of hotel operations has the experience, knowledge, and passion for hospitality to deliver unparalleled guest experiences and positive financial results.